Ultrafresh Privacy Policy
Ultrafresh Modular Solutions Pvt. Ltd.
At Ultrafresh Modular Solutions Pvt. Ltd. (“Ultrafresh”, “we”, “our”, “us”), we take your privacy very seriously and are committed to protecting your personal data. This Privacy Notice explains how we collect, use, disclose, transfer, and store your personal data when you use our website, digital platforms, and mobile applications.
You are advised to read this Privacy Notice carefully before using our website, digital platforms, or mobile applications.
Our website and digital platforms may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of such third parties and encourage you to review their privacy policies separately.
PRIVACY POLICY
This Privacy Policy explains how Ultrafresh Modular Solutions Pvt. Ltd. collects, uses, stores, shares, protects, and manages personal data collected through its websites, digital platforms, mobile applications, and related services.
By using our websites, digital platforms, mobile applications, or services, you acknowledge and agree to the terms of this Privacy Policy.
1] INFORMATION WE COLLECT
A] Personal Information
We may collect personal information that you voluntarily provide to us through our website, mobile applications, forms, service requests, lead forms, registration forms, or communication channels.
This may include:
Name
Mobile number
Email address
Address
City
State
Pincode
Customer requirement details
Business or professional details
Any other information submitted through forms or service interactions
B] Customer and Lead Information
We may collect customer and lead-related information to understand requirements, provide service support, assign teams, and manage customer journeys.
This may include:
Customer name
Customer mobile number
Customer email address
Customer address
Requirement type
Property or project details
Lead source
Lead status
Follow-up updates
Service or sales activity updates
C] Business and Partner Information
Where applicable, we may collect business or partner-related information for registration, onboarding, verification, and operational purposes.
This may include:
Type of business
Firm name
GST number
PAN details
Business category
Profession type
Partner type
Associated employee
Associated studio
D] Documents and Files
We may collect documents or images submitted by users for verification, service execution, or operational purposes.
This may include:
PAN card image
GST certificate
Business documents
Profile-related documents
Site images
Service-related images
Forms or operational updates
E] Communication Information
We may collect information shared through calls, WhatsApp, email, website forms, app forms, customer support interactions, or other communication channels.
This may include:
Messages
Call updates
Service requests
Feedback
Complaint details
Appointment details
Support queries
F] Technical and Usage Information
We may automatically collect certain technical and usage information when users access our websites, platforms, or applications.
We may automatically collect:
IP address and access source
Browser type and operating system
Device type
App version
Navigation patterns and page interactions
Content engagement
Advert or notification interactions
Subscription status
Form submissions
Error logs or diagnostic information
G] Marketing Attribution
We may infer geographic location and analyse marketing sources that led to specific actions on our platforms.
This may include:
Campaign source
Advertising source
Referral source
Location-level attribution
Page or form interaction
Lead submission source
2] OFFERS AND OPPORTUNITIES FROM US AND OUR PARTNERS
With your consent, we may inform you about products, services, offers, updates, events, or partner opportunities.
You may unsubscribe from such communications at any time by contacting us. Opting out may limit updates on offers, events, or promotional opportunities.
3] LEGITIMATE PROCESSING OF INFORMATION
A] Legitimate Interests
We may process personal data for legitimate business interests, including service delivery, business operations, customer support, platform improvement, fraud prevention, and compliance.
B] Examples of Legitimate Processing
We may process information for the following purposes:
Fulfilling service requests
Maintaining customer and partner relationships
Managing registrations and verifications
Assigning leads or service tasks
Preventing misuse or fraud
Meeting contractual obligations
Complying with legal requirements
Protecting company, user, or public interests
Improving platforms, applications, and services
C] Rights Protection
We ensure that legitimate processing does not override individual rights and freedoms. Where required, users may request access, correction, or deletion of their personal data.
4] CHILDREN
Our services are not intended for children.
Users under 18 must use the website, platforms, or applications with parental or guardian involvement.
We do not knowingly collect personal data from children under 13 without appropriate consent. If such data is identified, we will take steps to delete it, subject to verification and applicable legal requirements.
5] SHARING OF PERSONAL DATA
A] Service Providers
We may share data with trusted third-party service providers for hosting, storage, analytics, payment processing, notifications, authentication, customer support, technical services, and operational support.
Such service providers are expected to handle data under confidentiality and security obligations.
B] Internal and Operational Sharing
Data may be shared with authorised Ultrafresh teams, employees, assigned teams, associated studios, service partners, or business partners where required for operations, service delivery, verification, lead management, or customer support.
C] Legal Requirements
Data may be disclosed when required by law, regulation, court order, government authority, or legal process.
D] Protection of Rights
Disclosure may occur to protect the rights, safety, or property of the company, users, employees, partners, service providers, or the public.
6] TRANSFER OF PERSONAL DATA
Personal data may be transferred to servers, service providers, or partners located outside your city, state, or country.
We ensure reasonable safeguards are in place and that processing is carried out as per our instructions and applicable laws.
7] RETENTION OF PERSONAL DATA
Personal data is retained only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
Data may be retained for service records, operational history, accounting, tax, legal, compliance, fraud prevention, security, or legitimate business purposes.
Users are responsible for keeping their information accurate and updated.
8] COOKIES
We use cookies and similar technologies to analyse website usage and improve functionality.
Cookies may collect:
Domain name
Visit time
Pages viewed
Referring websites
User preferences
Interaction behaviour
No additional personal data is collected through cookies unless stated or submitted by the user.
Users may control cookie settings through their browser settings.
9] DATA SECURITY
We implement reasonable technical and organisational measures to safeguard personal data.
Access to personal data is restricted on a need-to-know basis.
Security measures may include access controls, authentication, encryption where applicable, secure storage, monitoring, and internal process controls.
However, no method of online transmission or electronic storage is completely secure. Users are advised to use platforms responsibly and keep login credentials confidential.
10] YOUR PRIVACY RIGHTS
You may request access, correction, update, or deletion of your personal data.
Identity verification may be required before processing such requests.
Requests may be subject to legal, regulatory, contractual, tax, accounting, fraud prevention, security, or legitimate business retention requirements.
Contact: customercare@ultrafreshindia.com
11] CHANGES TO THIS PRIVACY NOTICE
We may update this Privacy Policy periodically.
Updates will be published on our websites, applications, or digital platforms.
Continued use of our platforms after such updates will indicate acceptance of the revised Privacy Policy.
12] HANDLING PRIVACY CONCERNS
For concerns regarding data handling, privacy, correction, deletion, or compliance, contact:
customercare@ultrafreshindia.com
GOOGLE PLAY MOBILE APPLICATION PRIVACY & DATA SAFETY DISCLOSURE
This section applies to Ultrafresh mobile applications available on Google Play, including:
UltraVision Technician App
UltraDost App
UltraVision App
Both applications are owned, operated, and controlled by Ultrafresh Modular Solutions Pvt. Ltd.
13] DATA COLLECTED THROUGH MOBILE APPLICATIONS
A] Personal Information
We may collect personal information provided by users during registration, login, profile creation, service activity, lead submission, partner onboarding, or operational use of the applications.
This may include:
Name
Mobile number
Email address
Login credentials or authentication details
Role, designation, employee ID, partner type, or user category
City, state, pincode, and address
Purpose:
This information is collected for authentication, account creation, profile verification, service delivery, internal operations, lead management, partner management, and compliance requirements.
B] Business, Partner, and Verification Information
For UltraDost and related partner-facing workflows, we may collect business and verification information submitted by the user or associated employee.
This may include:
Type of business
Firm name
GST number
PAN details
Business category
Profession type
Associated employee details
Associated studio details
Verification status such as pending, approved, rejected, incomplete documents, or not connected
Purpose:
This information is used to verify UltraDost registrations, manage partner records, assign leads, maintain internal accountability, and support operational workflows within UltraVision and UltraDost.
C] Documents and User-Submitted Files
Users may be required to upload documents or images for verification or operational purposes.
This may include:
PAN card image
GST certificate
Business documents
Profile-related documents
Task, site, or service-related images
Forms or updates submitted within the app
Purpose:
These documents are collected only for verification, service execution, partner onboarding, operational tracking, compliance, and internal approval processes.
D] Location Information
Approximate or precise location may be collected only when required for service assignment, task verification, lead assignment, attendance, route validation, or other operational needs.
Location is not used for advertising or resale.
Location is not tracked continuously unless required for an active operational feature and permitted by the user.
Where required by the device operating system, permission will be requested before accessing location information.
E] Camera, Photos, Files, and Storage Access
The app may request access to camera, photos, files, or storage only when the user needs to upload images, documents, profile proofs, service updates, lead-related documents, or verification files.
Purpose:
This access is used only for app functionality and operational requirements.
The app does not access camera, photos, files, or storage for unrelated purposes.
F] Device and Diagnostic Data
We may collect technical and diagnostic information to maintain app security, performance, and stability.
This may include:
Device model
Operating system version
App version
Device identifiers
Crash logs
Error logs
Performance data
Purpose:
This information is used for security, troubleshooting, bug fixing, app performance improvement, fraud prevention, and technical support.
G] Lead and Customer Information Submitted Through the App
Where the app allows employees, technicians, UltraDost users, or authorised users to submit customer or lead details, the following information may be collected:
Customer name
Customer mobile number
Customer email address
Customer address, city, state, and pincode
Requirement details
Lead status
Customer journey updates
Follow-up or service activity updates
Purpose:
This information is collected to process customer requirements, assign leads, manage customer journeys, provide service support, and sync updates between UltraDost and UltraVision.
14] DATA USAGE FOR MOBILE APPLICATIONS
Data collected through the applications is used strictly for:
App functionality
User authentication and account management
Profile verification
Partner and employee management
Lead submission and lead tracking
Service execution and task management
Customer support
Internal analytics and operational reporting
Fraud prevention and misuse detection
Legal and compliance requirements
App performance monitoring and bug fixing
Data collected through the applications is not sold.
Data collected through the applications is not used for third-party advertising.
Data collected through the applications is not used for unrelated marketing without consent.
15] DATA SHARING FOR MOBILE APPLICATIONS
Data may be shared only where required for app functionality, service delivery, verification, operations, support, hosting, storage, analytics, security, or legal compliance.
Data may be shared with:
Authorised Ultrafresh teams
Associated employees or assigned teams where required for operations
Trusted service providers for hosting, storage, analytics, notifications, authentication, customer support, and technical services
Legal or regulatory authorities where required by law
All third-party service providers are expected to handle data under confidentiality and security obligations.
Personal and sensitive user data is not sold.
16] USER DATA DELETION POLICY
Users may request deletion of personal data collected through the mobile applications.
Email: customercare@ultrafreshindia.com
Subject: User Data Deletion Request – App
The request must include sufficient details to verify the user identity and locate the relevant app account or profile.
Upon successful verification, deletion requests will be processed within a reasonable timeframe, subject to legal, regulatory, security, fraud prevention, contractual, tax, accounting, or legitimate business retention requirements.
Where full deletion is not possible due to legal or operational requirements, access to such data may be restricted or retained only for the required purpose.
17] CHILDREN’S DATA FOR APPLICATIONS
The applications are not intended for children under 13.
We do not knowingly collect personal data from children under 13 through the applications.
If such data is identified, it will be deleted promptly, subject to verification and applicable legal requirements.
18] APP OWNERSHIP AND CONTACT DETAILS
Owner: Ultrafresh Modular Solutions Pvt. Ltd.
Registered Address:
3rd Floor, ION House,
Dr. Elijah Moses Road,
Mahalakshmi,
Mumbai, Maharashtra – 400018, India
Phone: +91 7304500766
Email: customercare@ultrafreshindia.com
19] GRIEVANCE REDRESSAL
Users may contact the grievance cell for privacy concerns, data misuse, correction, or deletion requests.
All grievances are addressed in a timely manner.
Contact:
customercare@ultrafreshindia.com
20] APPLICABILITY
This Privacy Policy applies to:
Ultrafresh websites
Ultrafresh digital platforms
Ultrafresh mobile applications
UltraVision Technician App
UltraDost App
UltraVision App
Any related customer, employee, service, partner, or business platform operated by Ultrafresh
By using any of the above, you acknowledge and agree to this Privacy Policy.